Simplification for the customer can be difficult to achieve - LOL!!

In an effort to be efficient in my new role, I made what I thought would be a simple decision. I would eliminate my desk phone and have all my work calls routed direct to my work cell phone. I felt that would allow my customers, friends, etc., to be able to get to me more quickly. Our corporate system requires that a "ticket" be put in for a phone (even though I am in charge of the dept that will work on putting the phone in). Took a while to find the right form for the ticket to submit, but I found it, filled it out, and submitted it - noting that our personnel on site knew what was required and the request should just be routed directly to them. I got an automated response that the ticket had been accepted by someone in another city to handle. This person - let's call him JB - said that he needed all kinds of information in order to handle this ticket like what kind of phone I wanted, etc. I sent him a note indicating that I already had someone who knew how to handle the ticket and that if he would just forward the request, this request could be completed. And so the dance began....he told me that he was responsible for the ticket completion, I give the email to the person in my group who was going to handle the request, they talk back and forth, my person goes on vacation, his replacement picks up the work, etc. After waiting almost 2 weeks for what used to take an afternoon, success!! I had an extension that, when called at the plant, would ring on my cell phone. This morning I got my very first call. Turns out that they had disconnected another manager's extension (good old JB somewhere else!!) and given it to me so I was now getting calls for another manager. But, all's well that ends well, only took another half day - because now everyone has practiced what to do - and I now have a working phone that routes to my cell phone. I won't even go into how the work phone system will only transfer locally, but my work cell is from another city so I have to route the plant number to my 2nd home line and route that to my work cell. Who would have thought that forwarding calls could be so complicated???